Client Worker/Counsellor

The Administrative Assistant is responsible for providing administrative and reception support to the SSAIC team including the Executive Director. We are seeking an individual who thrives working as a member of a compassionate team that provides support to individuals who have experienced trauma.


The position requires: 

  • Business Administration Certificate and/or the equivalent skills and knowledge gained from related experience and training; and
  • Three years of administrative experience is an asset including experience with filing, data entry, and reception functions, as well as MS Word, MS Excel, MS Outlook, MS Access and web-based systems, such as Google Workspace.


  • Excellent interpersonal and communication skills;
  • Ability to problem solve and address issues with internal and external service providers in a respectful manner while clearly communicating the agencies needs and expectations
  • Demonstrated working knowledge of the operation and maintenance of computer and office equipment
  • Demonstrated knowledge of computer and web-based systems and software including Microsoft Office Suite and web-based systems such as Google
  • Knowledge of the operation and administration of a non-profit counselling-based office is an asset
  • Ability to provide compassionate and caring reception support to high-need/crisis clients who have experienced trauma
  • Ability to deal with interruptions while providing accurate and complete documentation support in a timely manner
  • Ability to manage many diverse duties while demonstrating flexibility, efficiency and sound judgment in the prioritization and completion of tasks
  • Ability to act independently and initiate and organize systems and spaces for maximum efficiencies
  • Demonstrated ability and interest in working as part of a team in working collaboratively toward shared goals
  • Demonstrated ability to ensure confidentiality of all sensitive materials and information

An acceptable Criminal Record Check with a vulnerable sector search and proof or required degree is a requirement of this position. Ability to comply with the Covid19 Proof of Vaccine or Test Policy is a condition of employment.


This is an in-scope position with salary grid as per scale.

Starting Salary is $19.60 per hour.

We offer a comprehensive benefits package including, but not limited, to a pension plan with contributions matched by employer, dental/eye/prescription drug coverage and EFAP.
Our office is located in the YWCA building which downtown and next to the beautiful Kinsmen park. There is a daycare and a gym onsite.

Start Date: As soon as possible
How to Apply: Applicants should send an email outlining how they meet the specific requirements of this position to by the closing date, which is 5:00 pm on Wednesday, November 9th.