This is a 9 month term position, with the possibility of extension, and will be part-time work for 15 hours per week, Monday – Friday.
The Intake Counsellor is responsible for providing intake, crisis counselling, information, support and referrals to survivors of sexual assault, their support persons or members of the public. They will also provide program support to members of the Client Worker/Counselling team.
Essential Job Functions
This position performs such duties and responsibilities as may be assigned, including but not limited to the following:
- Provides intake services including crisis support and counselling, information, advocacy and referrals for sexual assault survivors and their families, friends, advocates or supporters via office phone calls which come in on the office and crisis lines, and/or office walk-in clients.
- Responds to inquiries from members of the community who are calling for information regarding our programs and services or seeking information about other services in the community.
- Conducts initial intake screenings for phone and walk-in clients, assessing the urgency of the need and scheduling clients for ongoing counselling services with Counsellors congruent to assessed urgency.
Counselling Program Support
- Completes appointment reminder calls or texts twice a week
- Re-schedules clients who require a change in their scheduled appointment
- Creates new client files
- Diarizes dates and refile client files
- Prepares files for next day counselling appointments
- Arranges transportation (taxi) for clients during the week who require that service
- Researches, creates, updates and maintains group counselling binders
- Answers, documents, and resolves or escalates up to supervisor incoming telephone, fax, and email inquiries.
- Follows up with clients, providing key information and documenting interactions, when required
- A Bachelor’s degree in Social Work
- Previous experience in crisis management and providing initial intake counselling to individuals who have experienced trauma
- Demonstrated competency and experience working with diverse populations and individuals experiencing multiple traumas and challenges
- Case management experience
- Demonstrated ability to use counselling skills to de-escalate and support individuals in crisis
- Ability to quickly put clients at ease and create and maintain rapport
- Great communication skills including the ability to listen, accurately comprehend and ask clarifying questions in order to understand and determine client’s needs, and assess the urgency of their needs
- Ability to multitask and work in response to outside demands
- Excellent organizational and time management skills
- Ability to enter data with accuracy and attention to detail
- Experience in working as a member of a team
- Computer literacy and familiarity with Office and Web based programs
- Excellent command of English language, both verbal and written
- Ability to listen and to remain calm and empathetic under stressful situations
Ability to work in a high stress environment with clients who have experienced trauma, and who may present to staff in a crisis.
An acceptable Criminal Record Check with a vulnerable sector search is a requirement of this position.
How to apply
Applicants should send an email with a resume attached outlining how they meet the specific requirements of this position to email@example.com by the closing date which is Tuesday March 31, 2020 at 5:00 pm.
Please feel free to contact our office firstname.lastname@example.org or call (306) 244-2294 if you have any questions about this opportunity.